Terms and Conditions

Effective from 11th November 2026

Who we are

Cary Good Things is operated by Jules and Laura, Contact us at carygoodthings@gmail.com.

Using the directory

The directory helps you find local businesses and organisations. Check opening hours, prices, availability and other details directly with the listing owner before relying on them. When you buy from or book with a listed business, your agreement is with that business. If you spot an error, please contact us so we can review it.

If you send us material for a listing, make sure it is accurate and that you have permission to share it for publication. You give us permission to display and reasonably edit that material for the listing. We may correct or remove listings that are inaccurate, outdated or inappropriate. External websites are operated by their respective owners and have their own terms and privacy policies.

Buying from Cary Good Things

These terms apply when Cary Good Things is the seller. Product descriptions, the total price including applicable taxes, delivery charges, delivery restrictions and expected delivery or collection arrangements will be provided before you commit to an order. Please check your product, colour, personalisation and delivery details before ordering.

When you order through our website you will receive confirmation via the email address you provide. Unless we agree a different timescale with you, we will deliver goods within 30 days. If we cannot fulfil an order we have accepted, we will contact you and refund any payment for goods we cannot supply.

Changing your mind

For standard goods ordered online, by email or by phone, you generally have 14 days after delivery to tell us you wish to cancel. If items from one order arrive separately, the period runs from receipt of the last item. You do not need to give a reason. Email carygoodthings@gmail.com with a clear statement that you wish to cancel.

Send goods back to the address we will provide within 14 days after telling us you are cancelling. The return postage is the responibility of the buyer. You may handle goods as you would in a shop. We may reduce the refund for any loss in value caused by handling beyond what is needed to check the goods.

We refund the price and the cost of our least expensive standard outbound delivery option. We use the original payment method unless you agree otherwise, without charging a refund fee. If we have not offered to collect the goods, we refund within 14 days of receiving them back or receiving proof you sent them, whichever is earlier.

The change-of-mind right does not normally apply to goods made to your specifications or clearly personalised, such as bags embroidered with a name you provide. Selecting a standard colour does not by itself make a bag personalised. Your rights if something is faulty or incorrect still apply.

Faulty or incorrect goods

Goods must be as described, of satisfactory quality and fit for purpose. If something arrives damaged, faulty or different from what you ordered, contact carygoodthings@gmail.com so we can help. Your statutory remedies may include a refund, repair or replacement. Nothing in these terms limits your statutory rights or any liability that cannot lawfully be limited.

Questions or complaints

Contact carygoodthings@gmail.com and include any relevant order or listing details.

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